Payment, Delivery & Returns Information
July 2024

Payment
Payment for Goods and related delivery charges must always be made in advance and you will be charged when you place the order directly on the website. We accept various payment methods on Our site including Braintree (enabling transactions via Visa, MasterCard, AMEX etc), and PayPal.

All Goods and delivery charges are shown in your local currency if possible. Your payment card company will perform any necessary currency conversion.

Delivery
We take our order processing very seriously and are proud of the great reputation we have for our delivery speeds. Our delivery charges are shown below:

Returns
If you have any issues with your order, please contact us so we can resolve the matter in the best way possible, whether that be a refund or a replacement. There are some exceptions to entitlement for a refund or replacement which can be found in our Website Terms & Conditions located on Our Site. In addition, in order to qualify for our full refund policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. We reserve the right to refuse to refund items that are returned that are not in a re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Faulty, Damaged or Incorrect Goods:
You have a 30 Calendar Day right to reject the Goods and to receive a full refund or replacement if they are not of satisfactory quality, are not fit for purpose, or are not as described at the time of purchase.

Goods should be returned in their original packaging (and including any accessories the item came with) to CKB Ltd, Unit 5, Business Centre East, Fifth Avenue, Letchworth Garden City, Herts, SG6 2TS. Any Refund to which you are entitled will be made within 14 Calendar Days of the day on which We agree that you are entitled to the refund. This refund will include all delivery costs paid by you when the Goods were originally purchased.

If you Change your Mind:
We will offer a full refund of Goods within your cooling off period of 30 calendar days or your 30 calendar day cancellation period. If in the cooling-off period, you must return the item to Us no later than 14 calendar days after the date you informed us you wish to return the item(s) and have a refund.

Any Refund to which you are entitled will be made within 14 Calendar Days of the day on which We agree that you are entitled to the refund. Standard delivery charges will be reimbursed in full as part of your refund (please note, however, that We cannot reimburse for premium delivery).

To return an item please use the relevant option on any platform you purchased our Goods from (e.g. Amazon) or send such communications to [email protected] including your personal details, details of your order number and the item(s) you wish to cancel. You can also use the cancellation form found in Appendix A to our Website Terms and Conditions.

Please refer to our Website Terms & Conditions for details of our full delivery and return policies.

Payment
Payment for Goods and related delivery charges must always be made in advance and you will be charged when you place the order directly on the website. We accept various payment methods on Our site including Braintree (enabling transactions via Visa, MasterCard, AMEX etc), and PayPal.

All Goods and delivery charges are shown in your local currency if possible. Your payment card company will perform any necessary currency conversion.

Delivery
We take our order processing very seriously and are proud of the great reputation we have for our delivery speeds.
Our delivery charges are shown below:

Standard Delivery
FREE
Order by 2:30 pm (Monday-Friday)
Shipped from the UK, delivery will take usually 2-5 days.
For France, Germany and Netherlands our free delivery service takes 3 – 9 days.
Free delivery is only valid for orders over £4.00

Express Delivery Next Day UK
£5.99 to £6.50
Order by 2:30 pm (Monday-Friday)
Shipped from the UK, delivery will take usually 1 working day Next day Service.
Price may vary based on weight. See the latest price by adding the products to the basket.

EURO Express Delivery
£13.00 to £19.00
Order by 2:30 pm (Monday-Friday)
Shipped from the UK, euro express delivery will take usually 2 to 3 working day.
Price may vary based on weight and shipping country. See the latest price by adding the products to the basket.

International Delivery
£3.00 to £15.00
Order by 2:30 pm (Monday-Friday)
Shipped from the UK. We can ship to most places in the world but please be aware delivery times may vary due to distance and your delivery service.
Price may vary based on weight and shipping country. See the latest price by adding the products to the basket.

Faulty, Damaged or Incorrect Goods: Returns
If you have any issues with your order, please contact us so we can resolve the matter in the best way possible, whether that be a refund or a replacement. There are some exceptions to entitlement for a refund or replacement which can be found in our Website Terms & Conditions located on Our Site. In addition, in order to qualify for our full refund policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. We reserve the right to refuse to refund items that are returned that are not in a re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

You have a 30 Calendar Day right to reject the Goods and to receive a full refund or replacement if they are not of satisfactory quality, are not fit for purpose, or are not as described at the time of purchase.

Goods should be returned in their original packaging (and including any accessories the item came with) to CKB Ltd, Unit 5, Business Centre East, Fifth Avenue, Letchworth Garden City, Herts, SG6 2TS. Any Refund to which you are entitled will be made within 14 Calendar Days of the day on which We agree that you are entitled to the refund. This refund will include all delivery costs paid by you when the Goods were originally purchased.

If you Change your Mind:
We will offer a full refund of Goods within your cooling off period of 30 calendar days or your 30 calendar day cancellation period. If in the cooling-off period, you must return the item to Us no later than 14 calendar days after the date you informed us you wish to return the item(s) and have a refund.​

Any Refund to which you are entitled will be made within 14 Calendar Days of the day on which We agree that you are entitled to the refund. Standard delivery charges will be reimbursed in full as part of your refund (please note, however, that We cannot reimburse for premium delivery).

To return an item please use the relevant option on any platform you purchased our Goods from (e.g. Amazon) or send such communications to [email protected] including your personal details, details of your order number and the item(s) you wish to cancel. You can also use the cancellation form found in Appendix A to our Website Terms and Conditions.

Please refer to our Website Terms & Conditions for details of our full delivery and return policies.